CGA’s NEW MANAGING DIRECTOR /CEO APPOINTED

Dear Customer,

CGA ENTERPRISE SOLUTIONS HAS APPOINTED A NEW MANAGING DIRECTOR

I am delighted to be writing to you personally to announce my appointment as new Managing Director of CGA Enterprise Solutions Ltd.

After twenty five years of leading the company, the founders, Paul Martin and Andy Brooker have decided to have a change of pace. I’m humbled by the fact that, after over a decade in my role overseeing the company’s operations as well as some of its most exciting projects, the founders of CGA Enterprise Solutions believed me to be a natural successor to Paul Martin who, along with Andrew Brooker, has stepped down as a member of CGA’s board.  Andrew will be succeeded as Technical Director by my most esteemed colleague and now business partner, Tristan Hore.

Tristan has immense technical experience, gleaned from over a decade of working in this industry, and has put this to good use over the past few years serving as CGA Enterprise Solution’s Senior Technical Consultant.  Tristan’s focus going forward will be to oversee the technical aspects of our implementations as well as work with me to develop our product portfolio and bring both business software, mobile and cloud solutions that are not only relevant to you but are innovative, intuitive, and cost effective.

Paul Martin and Andy Brooker will continue to work with CGA Enterprise Solutions; Paul as our Senior Business Analyst, enabling new prospects and existing customers realise their true business potential by offering real world and insightful advice, whilst Andy will continue to work with our alliance partners to spear head innovative, practical product development.

It’s a very exciting time for all of us at CGA Enterprise Solutions as, finally, after many years of enabling our customers to streamline and improve their operations, we now have good cause to turn this knowledge on ourselves with the view to bringing you the best possible service available in our industry, and with your support and feedback there’s no doubt we’ll succeed.

In 2011 we boasted excellent customer retention but we’re not getting complacent. You will have noticed that we’ve already refined the way we work by changing premises, by virtualising our operations and introducing cloud based technology which not only facilitates the effective sharing of internal information but also how we communicate with our business partners, this will result in a faster and much more efficient service to you, our loyal customer. But that’s not all, 2012 is packed with a raft of additional improvements, including the imminent launch of a brand new website with social media integration so we can keep you better informed not only about the latest news, products and services but, most importantly, bulletins that are relevant to you and the products that we maintain for you.  We’ve also noticed that over 65% of our customers prefer to log queries with our helpdesk via email. We’re already looking at increasing our support for this preference and introducing tools that will make it even easier for you to get the help you need via a medium that suits you, but more on this later.

There isn’t much else for me to say other than to reassure you that you’re in safe hands. CGA Enterprise Solutions has been trading for many years and at its heart are a group of extremely talented, enthusiastic and experienced individuals with combined industry expertise spanning several decades. My own personal long term strategy is to grow this team but we’re taking things one step at a time. Until then, everybody at CGA Enterprise Solutions has one collective aim; to ensure that, as a customer, you never feel that your loyalty is misplaced.

Thank you most sincerely for your support over the years, rest assured that in my new role as Managing Director, I shall work tirelessly to retain this for many more.

If you have any questions about this letter or indeed any of the improvements scheduled for 2012, feel free to contact Francesca, our new customer care representative, on 0845 2576001 or email customercare@cga.co.uk. Alternatively, contact me directly on the same number or email tony.marturano@cga.co.uk

Yours sincerely

Tony Marturano
MANAGING DIRECTOR
CGA Enterprise Solutions Ltd